Spring Technology — Enrollment, Payment, Conduct, Privacy, and Refund Policy

At Spring Technology, we are committed to providing high-quality educational experiences and maintaining clear, fair, and transparent financial and conduct standards. This comprehensive policy outlines our enrollment, payment, refund, attendance, conduct, and privacy terms. By enrolling in any of our courses or programs, you acknowledge and agree to the terms outlined below.

1. Enrollment, Course Fees, and Payment Terms

1.1 Non-Refundable Registration Fee
An initial Registration Fee is required upon enrollment. This fee covers administrative and account setup costs and is non-refundable under all circumstances.

1.2 Tuition Fees and Payment Deadlines
All tuition or course fees must be paid on or before the 5th day of each month. Timely payment ensures uninterrupted access to classes and learning resources.

1.3 Late Payment and Account Suspension

• If full payment is not received by the 5th day of the month, the student’s access to the learning platform and classes will be temporarily suspended.

• If payment is not received by the 10th day, the student will be permanently removed from the course without refund.

1.4 Fee Reminders
The Parent/Guardian (or adult student) will receive three (3) payment reminder emails each month regarding upcoming or overdue tuition fees.

2. Refund Policy

2.1 Purpose and Scope

This section defines when and how refunds may be issued for our online courses and services. Our goal is to maintain fairness and transparency while safeguarding our intellectual property and operations.

2.2 Eligibility Criteria

Refunds are subject to the following eligibility conditions:

• Timeframe: Requests must be submitted within 14 days of the initial purchase.

• Course Completion Threshold: Refunds are only available if no more than 10% of the course has been completed (video lectures, assignments, or modules).

• Compliance: You must comply with our Terms and Conditions and this Refund Policy.

• Valid Reason: A valid reason, consistent with course terms, must accompany the request.

2.3 Administrative Deductions and Non-Refundable Fees

• Administrative Deduction: Approved refunds are subject to a 10% non-refundable administrative deduction of the tuition amount.

• Processing Fees: Any payment gateway or transaction charges are non-refundable.

• Consumed Services: Refunds are not granted for services or content already accessed beyond 10%.

• Access Fees: “All-access” or enrollment confirmation fees, once activated, are non-refundable.

• Breach of Terms: No refund will be provided if services are terminated due to a breach of conduct or terms.

• Prorated Refunds: We do not offer prorated refunds.

2.4 Refund Request Procedure

To request a refund:

1. Submit a Written Request: Email [support@springtechnology.com] within the 14-day period.

2. Include Details: Provide your full name, course name, purchase date, and refund reason.

3. Review Period: Requests are reviewed within 5–10 business days.

4. Processing: Approved refunds are issued via the original payment method within 15 business days (processing time may vary by bank).

2.5 Alternatives to Refunds

Spring Technology may, at its discretion, offer alternatives such as:

• Access to another course, webinar, or service.

• Credit toward a future course.

• Deduction of the refund amount from a future payment.

2.6 Academy-Initiated Cancellations

If Spring Technology cancels or significantly reschedules a course (excluding Force Majeure events):

• You may request a full refund of fees paid, or

• Receive credit toward another program.
  Spring Technology is not liable for external costs (e.g., travel, accommodation).

3. Academic Standards and Attendance

3.1 Mandatory Attendance and Communication
Students who miss more than seven (7) consecutive calendar days of scheduled classes in a month, without prior written communication, will be removed from the course with no refund.

3.2 Approved Exemptions
Absences beyond seven days are considered only in cases of:

• Verified Medical Emergency,

• Court/Detention Order, or

• Relocation.

Proper supporting documentation (doctor’s note, court order, etc.) must be submitted. For minors, a written statement from the Parent/Guardian confirming awareness is required.

4. Student Code of Conduct

4.1 Professional Behavior
Spring Technology maintains a zero-tolerance policy toward bullying, insults, harassment, or discrimination directed at students, instructors, or staff, in any form (virtual classroom, chat, email, or discussion forums).

4.2 Consequences
Depending on the severity of the offense:

• The student may face immediate suspension or permanent expulsion.

• Expelled students forfeit all fees paid and lose access to all services.

5. Course Completion and Retakes

5.1 Certification Eligibility
Students who fail to meet the passing criteria (score below 70% or failure to complete critical projects) will not receive a Certificate of Completion for that course.

5.2 Retake Policy
A student wishing to retake a failed course must pay a non-refundable Retake and Re-enrollment Fee equal to 50% of the original course cost.

6. Privacy, Media Consent, and Communication

6.1 Class Recordings
All live sessions are recorded for instructional quality and internal training purposes.

6.2 Promotional Use of Student Achievements
Spring Technology may use anonymized student achievements, testimonials, or academic progress for marketing and promotional purposes.

6.3 Opt-Out Option
Students or Parents/Guardians may opt out of promotional use or class recordings by submitting a written request at enrollment. In such cases, the student’s image will be blurred, and their data excluded from public content.

6.4 Data Protection Commitment
We guarantee that no personal student data (name, contact information, address) will be disclosed publicly without explicit written consent.

6.5 Communication with Adult Students
For students 18 years or older, all communication regarding attendance, performance, and finances will be directed solely to the student unless written authorization is provided to include a Parent/Guardian.

7. Effective Communication of Policy

This policy is displayed on our website, included during checkout, and referenced in all enrollment materials.
By completing an enrollment or payment, you acknowledge that you have read, understood, and agreed to these terms.